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Good customer relations act as a catalyst in a company’s growth. The relationships between our customers and us are very strong, just because of the reason that we are always there for them when they need us. Our sales, application and service people are very dedicated and take a personal responsibility in helping our customers.

Technical Support Division
Our vision is to support our customers in achieving final standardized products in most economic ways using our instruments. We accomplish this by providing proper training during the installation of our instruments, developing application studies, providing sample testing facilities etc.

During installation of our instruments trained application engineers provide extensive training to the customer. The engineer ensures that every application area is covered, the instrument is working fine and the user is well conversant with the instrument. Generally customer have requirement to train new staff on the operation of the instruments. Also they require assistance while developing new applications. Additional training is provided either in our lab in New Delhi or at customer premises.

Our technical division constantly develops detailed application studies to widen the area of work for our users. We have in-house testing facilities by which we attempt to provide useful testing advice to our customers, which will enable them to get maximum information about any of our instruments. Important samples are also sent to us for testing and interpretation of results. We also extend support to the sales team by performing sample testing for our prospective customers so that they can assess the instruments’ utility for their application areas.

Often students pursuing higher studies and scientists from different backgrounds like food, agriculture, pharmaceuticals etc. come to work in our lab under the guidance of highly qualified Food Technologists.

We also publish our quarterly newsletter, “Expression”, which includes eminent works done using any of our instruments, Applications developed by our technical team, Product information etc.

 
   
   
 
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